Live Chat Agent (Remote - Bangka Belitung)

Join PT Solusi Digital Indonesia as a Live Chat Agent and become the voice of our brand! We are seeking highly motivated, customer-focused professionals to provide exceptional support via live chat to our global clientele. This is a remote position based in Pangkalpinang, offering competitive compensation and the chance to grow within a dynamic and innovative company.

As a Live Chat Agent, you will be the first point of contact for our customers, ensuring their queries are addressed promptly and professionally. You'll use tools like Zendesk, LivePerson, or similar platforms to manage and resolve customer issues efficiently. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering outstanding customer service.

At PT Solusi Digital Indonesia, we believe in fostering a culture of continuous learning and development. We offer opportunities for career growth, training programs, and a supportive work environment where your contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries via live chat.
• Use customer relationship management (CRM) tools to log and track customer interactions.
• Escalate complex issues to the appropriate teams for resolution.
• Maintain a high level of professionalism and empathy in all communications.
• Monitor chat queues and respond to customer requests within the agreed service level agreements.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Participate in team meetings and contribute to the continuous improvement of customer service processes.
• Adhere to company policies and procedures related to data privacy and security.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Excellent written and verbal communication skills in Indonesian and English.
• Strong problem-solving and multitasking abilities.
• Familiarity with live chat software such as Zendesk, LivePerson, or similar platforms.
• Ability to work independently and meet tight deadlines.
• Proven ability to handle high volumes of customer inquiries with a positive attitude.
• Basic understanding of customer service best practices and industry standards.
• High school diploma or equivalent. A bachelor's degree in a related field is a plus.

🛠️ Keahlian

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