Front Office Staff (Hospitality & Tourism) - Badung, Bali

Join PT BIA Senyum Sehat Indah as a Front Office Staff in the heart of Badung, Bali—where professional growth meets tropical paradise! We’re seeking a warm, detail-oriented professional to be the face of our hospitality team, delivering exceptional service to our guests. This role is perfect for someone who thrives in a dynamic, customer-focused environment and is eager to contribute to a company that values both hospitality and community.

As a Front Office Staff at PT BIA Senyum Sehat Indah, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable. You’ll manage reservations, check-ins, and check-outs, while also providing information about local attractions, dining, and activities. This role offers a fantastic opportunity to develop your skills in a supportive team environment, with opportunities for career advancement.

Located in Badung, Bali, our office is nestled in a vibrant area, offering a unique blend of professional and personal growth. Join us and be part of a team that makes a difference, one guest at a time.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.
• Manage and update guest reservations, including check-ins, check-outs, and room assignments.
• Process payments and handle guest inquiries regarding billing and room charges.
• Provide information about local attractions, dining, and activities to enhance the guest experience.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for occupancy.
• Maintain accurate records of guest information and transactions using our in-house Property Management System (PMS).
• Handle guest complaints and concerns, working to resolve issues promptly and professionally.
• Assist with special events and group bookings, ensuring all arrangements are met with high standards of service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front office or hospitality role.
• Proven ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
• Strong organizational skills with the ability to manage time effectively and meet deadlines.
• Familiarity with hotel or hospitality software, such as PMS or CRM systems, is a plus.
• Bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred.
• Fluency in English and Bahasa Indonesia is essential.
• Ability to work flexible hours, including evenings and weekends, as required.

🛠️ Keahlian

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