Assistant Vice President - Back Office & Complaints Resolution

Are you a strategic leader with a passion for customer satisfaction and operational excellence? Our client, a dynamic organization in Jakarta, is seeking an Assistant Vice President (AVP) of Back Office & Complaints Resolution to lead their back office operations and ensure seamless customer service. In this role, you will be responsible for managing a team of 10-15 professionals, implementing processes to enhance operational efficiency, and resolving customer complaints effectively. This is an exciting opportunity to make a significant impact in a growing company in the heart of Jakarta.

Join Private Advertiser in Kebayoran Lama, where you will have the chance to work in a vibrant environment, contributing to the company's mission to deliver exceptional customer experiences. As an AVP, you will be part of a leadership team that drives strategic initiatives, and you will have the autonomy to implement innovative solutions to improve back office operations and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage a team of 10-15 professionals, providing guidance and support to ensure high performance and operational excellence.
• Develop and implement processes to enhance operational efficiency and customer satisfaction.
• Resolve customer complaints effectively, ensuring timely and satisfactory resolutions.
• Monitor and analyze back office operations to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to drive strategic initiatives and achieve organizational goals.
• Ensure compliance with regulatory requirements and industry best practices.
• Lead and mentor team members, fostering a culture of continuous improvement and professional development.
• Represent the company in client meetings and stakeholder interactions, maintaining a strong brand image.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 8-10 years of experience in back office operations, customer service, or a related field.
• Proven track record of leading teams and driving operational excellence.
• Strong knowledge of customer service best practices and industry regulations.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience with CRM systems such as Salesforce or Zendesk is a plus.
• Strong leadership and communication skills.

🛠️ Keahlian

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