IT Service Desk Intern (Remote - Bali, Indonesia)

Kickstart your IT career with Alliance Software Inc., a leading provider of innovative software solutions based in Bali. We're looking for passionate IT Service Desk Interns to join our team and gain practical experience in technical support, troubleshooting, and customer service. This is your chance to work with cutting-edge tools and technologies, while contributing to our mission of delivering exceptional software solutions.

As an IT Service Desk Intern at Alliance Software Inc., you'll be at the heart of our IT operations. You'll handle a variety of technical issues, from hardware and software problems to network connectivity issues. You'll use industry-standard tools like ServiceNow, Zendesk, and Microsoft Teams to manage and resolve tickets efficiently. Daily, you'll interact with our team members and clients, providing timely and effective support.

Join us in Bali and be part of a vibrant, innovative company that values growth and learning. We offer a dynamic work environment, opportunities for skill development, and the chance to make a real impact in the tech industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.
• Manage and track service requests using ServiceNow and Zendesk.
• Document and maintain comprehensive records of all incidents and resolutions.
• Collaborate with the IT team to escalate complex issues and ensure timely resolution.
• Assist in the implementation and maintenance of IT policies and procedures.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Stay updated with the latest IT trends and technologies.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT infrastructure, including hardware, software, and networking.
• Familiarity with ServiceNow and Zendesk is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proactive and eager to learn new technologies.
• Available for remote work in Bali, Indonesia.

🛠️ Keahlian

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