Customer Service Representative (Hotline) - Bali

Join PT Pelangi Icecream Indonesia, a leading name in Indonesia's vibrant food and beverage industry, as a Customer Service Representative (Hotline) based in beautiful Bali! This is an exciting opportunity to be the voice of our brand, delivering exceptional customer service and ensuring our customers have a delightful experience with our products.

In this role, you'll be part of a dynamic team that handles customer inquiries, resolves issues, and maintains high levels of customer satisfaction. You'll use tools like Zoho Desk and Freshdesk to manage customer interactions efficiently, and you'll have the chance to grow within a company that values its employees and invests in their development.

If you're passionate about customer service, thrive in a fast-paced environment, and want to make a difference in a company that's a beloved part of Indonesian culture, this is the perfect role for you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a prompt and professional response.
• Resolve customer issues and escalate complex problems to the relevant teams when necessary.
• Maintain accurate records of customer interactions using Zoho Desk or Freshdesk.
• Provide product information and answer questions about our range of ice cream products.
• Upsell and cross-sell products to increase customer satisfaction and sales.
• Monitor and improve customer service metrics to ensure high levels of performance.
• Participate in training sessions and continuous learning to enhance your customer service skills.
• Work collaboratively with other teams to ensure a seamless customer experience.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service role, preferably in the food and beverage industry.
• Excellent communication skills, both verbal and written, in Indonesian and English.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using customer service software such as Zoho Desk or Freshdesk.
• Familiarity with sales techniques and the ability to upsell products.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Bachelor's degree in a related field (e.g., Business Administration, Marketing) is a plus.

🛠️ Keahlian

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